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ImmyBot Services for MSPs

ProVal helps MSPs turn ImmyBot into a reliable, repeatable deployment engine – with the strategy, custom packages, and ongoing tuning it takes to keep software rollouts consistent across every client.

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Is This Your ImmyBot Today?

  • Software deployments are inconsistent from client to client, with no real strategy behind them.
  • Standard packages don’t cover the line-of-business and niche applications your clients actually run.
  • Failed or incomplete installs are creating support tickets nobody’s tracing back to root cause.
  • Configured once at rollout and never revisited, so configuration drift is likely and nobody’s checking.
  • Integrations with your RMM, PSA, or other platforms are missing, broken, or held together manually.

ImmyBot isn’t the problem. Having the right deployment strategy, custom coverage, and ongoing attention is. That’s exactly where ProVal comes in.

Why Work With ProVal on ImmyBot?

Automation Expertise

ProVal has multiple engineers with hands-on ImmyBot experience across client environments, so you’re never dependent on a single point of failure.

Custom Packages

Line-of-business and niche applications that standard packages don’t handle, built for what’s actually missing and maintained so they keep working.

Vendor Agnostic Team

ProVal configures and maintains ImmyBot’s integrations with your other platforms, so data and automation keep flowing instead of living in silos.

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How We Make ImmyBot Work For Your MSP

Deployment Strategy & Best Practices

Stand up ConnectWise on a foundation built for scale, not just to get agents deployed.

  • Platform configuration and tenant setup aligned to best practices
  • Agent deployment strategy and phased rollout planning
  • Baseline monitors, alert thresholds, and access controls
  • Group structures and policy hierarchies so new endpoints land in the right place from day one
  • PSA integration for automated ticket creation, routing, and closure

Custom Software & Task Deployment Packages

Already on ConnectWise Automate but it’s noisy, inconsistent, or underused? We fix what’s broken and build on what’s working.

  • Full audit of existing monitors, scripts, and policies

  • Alert noise reduction with fewer false positives and more actionable signal

  • Patching standardization and compliance reporting across every client

  • Script library cleanup, documentation, and deduplication

  • Configuration documentation so your team knows what exists and why

Quarterly Environment Reviews

The RMM should be doing the work your techs are doing manually. We build that out.

  • Automate repetitive fixes, patching, and maintenance tasks

  • Build and deploy scripts with proper error handling, logging, and documentation

  • Streamline maintenance windows, patching schedules, and operational reporting

  • Reduce manual touchpoints across the service lifecycle with tested, production-ready workflows

Third-Party Integration Configuration

Operational maturity doesn’t stick if only one person on your team understands how the platform works.

  • Admin and technician enablement sessions built to your team’s actual roles

  • SOPs and runbooks built with your team, not handed to them to file away

  • Handover documentation covering configuration decisions and change history

  • Onboarding support for new hires as your team grows

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Case Studies

VIRTUAL ADMIN EXAMPLE

Challenge

A fast-growing MSP struggled with PSA misconfigurations and automation gaps, causing slow ticket resolution and technician burnout.

Results:

After onboarding Virtual Admin, they cut noise by 40%, standardized workflows across three teams, and empowered Tier 1 staff with automation – boosting profitability and client satisfaction.

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FAQ

Do you only work with new ImmyBot implementations?

No. We help with new setups, environments that have been running for a while without a real strategy, and everything in between. Most of our engagements involve tightening up what’s already there.

Yes. Custom software and task deployment packages are core to what we do — built for the specific line-of-business and niche applications your clients actually run, not just what ships out of the box.

We work in phases: design, test, then roll out. Impactful changes are scheduled outside business hours when possible. The point is reducing disruption to your operations, not adding to it.

That’s where Quarterly Environment Reviews come in — we keep checking configuration, catching drift, and helping you adopt new ImmyBot capabilities as they’re released, instead of leaving it static.

Both. We start by understanding how you work today, then we push back where we’ve seen better approaches. You get the benefit of what’s worked and what’s failed across other ImmyBot environments.

Transform Your MSP into a
Market-Changing Force

With ProVal behind you, you can focus on moving forward.
Simply fill out the form below and one of our experts will be contacting you soon.

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

ImmyBot

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada