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NinjaOne Services for MSPs

ProVal helps MSPs configure, optimize, and get the most out of NinjaOne – so your RMM is doing the heavy lifting, not just running in the background.

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Is This Your NinjaOne Today?
  • Default monitoring policies were never tuned, so techs drown in low-value alerts
  • Patch compliance is inconsistent across sites with no clear audit trail
  • Scripts and automations barely used beyond what shipped out of the box
  • Onboarding new endpoints or sites follows no repeatable standard
  • No integration (or a shallow one) with your PSA, so ticket creation and closure still require manual steps
  • Reporting doesn’t give leadership a clean read on patch compliance, backup status, or endpoint health
  • The team knows NinjaOne can do more than what’s currently configured, but nobody has the bandwidth to get there

NinjaOne isn’t the problem. How it’s been configured and maintained is. That’s exactly where ProVal comes in. 

Why Work With ProVal on NinjaOne?

Dedicated NinjaOne expertise

ProVal has a Sr. Automation/NinjaOne specialist focused specifically on this platform, not a generalist spreading attention across every RMM on the market.

Cross-client pattern recognition

Monitoring policies, automation, and patch strategies that have worked (and failed) across dozens of NinjaOne environments, not just one.

Platform-agnostic by design

ProVal isn’t incentivized toward any one RMM. Recommendations for how NinjaOne should be configured are based on what’s right for your environment.

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How We Make NinjaOne Work For Your MSP

Implementation & Onboarding

Stand up NinjaOne on a foundation built for scale, not just to get agents deployed.

  • Platform configuration and organization/tenant setup aligned to best practices
  • Agent deployment strategy and phased rollout planning
  • Baseline monitors, alert thresholds, and access controls
  • Group and policy structures so new endpoints land in the right place from day one
  • PSA integration for automated ticket creation, routing, and closure

Optimization & Clean-up

Already on NinjaOne but it’s noisy, inconsistent, or underused? We fix what’s broken and build on what’s working.

  • Full audit of existing monitors, scripts, and policies
  • Alert noise reduction with fewer false positives and more actionable signal
  • Patching standardization and compliance reporting across every client
  • Script library cleanup, documentation, and deduplication
  • Configuration documentation so your team knows what exists and why

Migration

Moving off another RMM onto NinjaOne? We handle the complexity so you’re not running two platforms indefinitely.

  • Current-state audit of your existing RMM configuration
  • Migration planning covering agents, policies, scripts, monitors, and client mappings
  • Phased rollout strategy to maintain coverage throughout the transition
  • Validation and testing before decommissioning your previous platform
  • Handover documentation and team training

Automation & Scripting

The RMM should be doing the work your techs are doing manually. We build that out.

  • Automate repetitive fixes, patching, and maintenance tasks
  • Build and deploy scripts with proper error handling, logging, and documentation
  • Streamline maintenance windows, patching schedules, and operational reporting
  • Reduce manual touchpoints across the service lifecycle with tested, production-ready workflows

Training & Enablement

Operational maturity doesn’t stick if only one person on your team understands how the platform works.

  • Admin and technician enablement sessions built to your team’s actual roles
  • SOPs and runbooks built with your team, not handed to them to file away
  • Handover documentation covering configuration decisions and change history
  • Onboarding support for new hires as your team grows
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Case Studies

SEE IT IN ACTION

Challenge

A Florida MSP running 2,000+ endpoints in regulated industries had outgrown its RMM setup: fragmented policies, inconsistent security tool deployment, and no clear line of sight into patch compliance. ProVal embedded a dedicated NinjaOne consultant to rebuild the environment from the ground up, turning it into a fully automated, compliance-ready operation within a year.

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FAQ

Do you only work with new NinjaOne implementations?

No. We help with new setups, migrations from other RMMs, and environments that have been running for years but never got properly configured. Most of our engagements are some version of the third one.

Yes, and that’s often where the biggest operational gains are. When your RMM, PSA, and documentation are aligned, automated ticket creation, closure, and patch reporting all get cleaner. We scope based on where the biggest friction is.

We work in phases: design, test, then roll out. Impactful changes are scheduled outside business hours when possible. The point is reducing disruption to your operations, not adding to it.

Yes, migration is a core part of what we do. We plan the full transition covering agents, policies, scripts, monitors, and client mappings so you’re not caught in a dual-platform holding pattern or losing visibility mid-switch.

Both. We start by understanding how you work today, then we push back where we’ve seen better approaches. You get the benefit of what’s worked and what’s failed across dozens of NinjaOne environments.

Transform Your MSP into a
Market-Changing Force

With ProVal behind you, you can focus on moving forward.
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They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

NinjaOne

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada